Phone Messages for DVMs

Client Name(Required)

First Last

The name of the caller. The caller should be the client. The client should be the owner of the patient.

Phone(Required)

Confirm that this is the best phone number to reach the caller at over the next 72 hours.

Verify the email address of the caller. Tier 1 Veterinary Medical Center can often times provide further instructions or information for the caller via email.

Patient Name(Required)

The name of the pet that the caller is calling Tier 1 VMC about.

Date Patient was Last Seen(Required)

Use eVet to verify the date that the patient was last seen by a Doctor at Tier 1 VMC. Patients who have not been seen within the last 365 days, must schedule an appointment with a Doctor. The State of Alaska Veterinary Licensing prohibits Doctors of Veterinary Medicine from providing medical advice for a patient that they have not seen for a period exceeding 365 days.

Patient ID Number

The Patient ID Number as identified in eVet.

Message is in Regards To...

This section will help you navigate how to discern what the caller is calling about.

Department(Required)

General Practice

Specialty Services

Which department of the Hospital is the caller calling about?

The Caller Would Like Someone to Reach Out to Them Back About...(Required)

CSR to Ask Caller, "May I tell the Doctor what this is in regards too?"

What is the name of the prescription? (check all that apply)(Required)

Name of Prescription?

Number of days left in the prescription?

Client's question about medication

Client's question about laboratory work(Required)

Client's question about pet's health(Required)

Important Details

Information that you feel the Doctor should know about based upon the callers inquiries.

CSR Notes for Technician

Your message will be delivered to a Technician. The Technician will scrub this message and prioritize it to deliver optimal client experience. Your notes here provide the technician with anything you feel is relevant for them to know about this incoming phone call.

CSR Name(Required)

The name of the CSR who took the message.

Message is in Regards To...

Important Details

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